1. Information We Collect
We collect only essential information needed to provide our services:
- • Contact information (name, email, phone) for appointment booking
- • Payment information (processed securely by Stripe)
- • Technical information shared during remote sessions
- • Appointment details for scheduling purposes
2. How We Use Your Information
• To provide remote technical support
• To process payments securely
• To schedule and manage appointments
• To communicate about your service requests
3. Data Security
We use industry-standard security measures including:
• End-to-end encryption for all remote sessions
• Self-hosted secure RustDesk server
• Secure payment processing via Stripe
• No storage of sensitive technical data after sessions
4. Third-Party Services
We use the following third-party service:
• Stripe: Payment processing (see Stripe's Privacy Policy)
This service has its own privacy policy and data handling practices.
5. Cookies
We do not use cookies or tracking technologies. Language preference is stored only in your browser's local storage.
6. Your Rights (GDPR)
You have the right to:
• Access your personal data
• Request correction of your data
• Request deletion of your data
• Object to processing of your data
• Data portability
7. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. Remote session data is not stored after the session ends.
8. Contact
For privacy concerns or to exercise your rights, contact us at info@example.com